Customer Service
Questions about orders, products, or general support.
ZHIBIMO
Contact Us
We look forward to every conversation with you. Whether you have a question about our products, a business proposal, or simply want to share your thoughts, we are here to listen.
How to Reach Us
Choose the channel that best suits your inquiry. We aim to respond to every message with care and precision.
Business Partnerships
Wholesale, distribution, and corporate gifting inquiries.
Press & Media
Press kits, interview requests, and collaboration proposals.
Social Media
Follow us for new releases, behind-the-scenes content, and inspiration.
Send a Message
Write to Us
Fill in the form and we will get back to you within 24 hours. For urgent matters, please contact our customer service team directly.
Common Questions
Frequently Asked Questions
What shipping options do you offer?
We offer standard and express shipping across mainland China. International orders are shipped via tracked air mail. All orders are processed within 1–2 business days.
What is your return policy?
Unused items in original packaging may be returned within 14 days of delivery. For defective products, we offer full refunds or exchanges within 30 days. Please contact customer service to initiate a return.
How should I care for fountain pen ink and premium paper?
Store ink bottles upright in a cool, dark place. Avoid extreme temperatures. Premium paper should be kept flat and away from moisture. Use acid-free sleeves for long-term storage of finished work.
Do you offer corporate or bulk orders?
Yes. We provide custom quotations for corporate gifting, bulk purchases, and retail partnerships. Please reach out through our Business Partnerships channel with your requirements.